Privacy Policy

Information we collect

When you contact us or submit a form, we may collect your name, phone number, email address, insurance provider, and any details you choose to share. We intentionally do not ask for sensitive identifiers like your full insurance member ID on this website — that information is collected by phone.

How we use your information

• To respond to your inquiry and verify your insurance benefits.
• To schedule and coordinate care.
• To improve our services and website (only with your consent for analytics).

Protected Health Information (HIPAA)

Any health information you provide in the course of care is Protected Health Information (PHI) and is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Information submitted through this public website, before you become a client, is not a substitute for our formal Notice of Privacy Practices, which is provided at intake.

Cookies & analytics

We use essential cookies to operate this site. Non-essential analytics cookies load only after you accept them via our consent banner. You can decline at any time.

How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure, so please avoid sharing sensitive details through web forms.

Sharing

We do not sell your personal information. We share information only as needed to provide care, comply with the law, or with service providers bound by confidentiality obligations.

Your choices

You may request access to, correction of, or deletion of your information, and you may opt out of contact at any time. To make a request, contact us at Brightsidebehavioral1@gmail.com or 747-277-1117.

Contact

Brightside Behavioral Health Center
333 N Santa Anita Ave, Ste 3, Arcadia, CA 91006
747-277-1117 · Brightsidebehavioral1@gmail.com